Frequently Asked Questions FAQ

Q: How do I determine the correct size of the globe I need?
A: Diameter is calculated by taking the circumference of the globe and dividing by 3.14. For instance if you have a globe that you are replacing and it is 37 inches around then the diameter is 12 inches.

Q: What is the difference between the various materials?
A: Polycarbonate is a superior engineering plastic material for extreme requirements. UV stabilized to ensure a long life. The high continuous working temperature of up to 257 F (125 C) even under extreme environmental conditions, allows the installation of lamps with a high wattage. The high impact resistance and durability remain even at subzero temperatures (down to -40 C).
Polyethylene is only available in matte-white. Extremely shock resistant, highly resistant to most corrosive atmospheric conditions.
Acrylic is a material with unsurpassed resistance to weathering and aging. Acrylic has an exceptional brilliance, which does not diminish even after prolonged use thanks to an optimum surface hardness. Acrylic lamp housings are highly competitive particularly with modern light sources where the working temperature does not exceed 194 F (90 C)

Return Policy: 

 We accept returns on items with the exception of globes with custom cuts and specially manufactured post top fitters. Please contact us within 14 days of receipt and prior to returning items to obtain manufacturer's authorization. Returns must be received by the manufacturer within 30 days from the date of the RGA to receive credit. Item sold with free shipping returned will have the original shipping cost deducted prior to refunding. An RGA number will be issued and must appear on the outside of the box. Any returns that have not been authorized or are not in "as new" condition will not receive credit. The manufacturer charges a 15% restocking fee on items ordered in error and buyer is responsible for return shipping. Credit will be applied to the original method of payment within 5 days of receipt by the manufacturer and approved. Returns are very costly to the customer as well as the company please email us at [email protected] prior to ordering if you have any questions.