Orders are shipped via the carrier offering the lowest possible rate, we will refund any over charges in shipping if we find a less expensive rate. With the exception of International Shipments please allow 10 to 14 business days for delivery, custom orders may take longer. The tracking number will be posted on your account as soon as we are notified that it has been shipped.
We accept returns on items with the exception of globes with custom cuts and specially manufactured post top fitters. Please contact us within 14 days of receipt and prior to returning items to obtain manufacturer's authorization. Returns must be received by the manufacturer within 30 days from the date of the RGA to receive credit. Item sold with free shipping returned will have the original shipping cost deducted prior to refunding. An RGA number will be issued and must appear on the outside of the box. Any returns that have not been authorized or are not in "as new" condition will not receive credit. The manufacturer charges a 20% restocking fee on items ordered in error and buyer is responsible for return shipping. Credit will be applied to the original method of payment within 5 days of receipt by the manufacturer and approved. Returns are very costly to the customer as well as the company please email us at firstname.lastname@example.org prior to ordering if you have any questions.